Chasing customers for money is the job everyone postpones. The list of open items sits ready for Friday afternoon and is still sitting there on Monday. You hesitate over a reminder because the customer is nice, or big, or just had a good call with sales. And so the invoice that went out late gets chased late too, and the customer learns that your payment term is more of a suggestion. The uncomfortable truth about debtor management is that consistency beats tone: what gets invoices paid is not the perfect wording, it is the invoice going out on time, the reminder following on schedule, and every contact being logged.
That discipline is what you hand to Nance. It treats invoicing and chasing as one job: sales invoices are drafted from your billing basis, checked for debtor data and VAT, and sent after your approval, with the journal entry booked automatically. From there Nance watches the aging bucket by bucket, excludes what is paid but not yet matched, and escalates reminders in your tone from your mailbox. Disputed items land on your worklist instead of in a customer inbox, payment agreements are respected per customer, and real risk gets flagged to someone inside your company. Every step is logged, so when a customer calls, you know exactly what was sent and when.
